Tag Archives: nonfiction

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Talking to Strangers

I met a man once. He was tall and dark, with straight hair in parting on his left side. His smooth, fair skin contrasted with his choice of a dark, tailored suit. He rarely wore a tie, but in a small concession to whimsy his cuff links bore small images of Daffy Duck. When anyone noticed, he’d laugh it off, saying they were a gift from his youngest.

Sat in his office on the fifteenth floor of an anonymous office block in the City of London he had a realisation, one that would change his life forever.

The man is entirely fictional. But the last two paragraphs are real. So is this one. And you had to read them to get to the forth paragraph which is where, if you’re lucky, I might finally get to the point.

And the point is this.

There are a lot of words and not a lot to say. And that is my problem with Malcolm Gladwell’s “Talking to Strangers.”

It’s not that it’s bad. It’s easy to follow and read. It’s well written. There are some good ideas.

The difficulty is that it’s several hundred pages long, yet there are not several hundred pages worth of ideas. Each chapter uncovers a concept and then beats all the fun out of it by giving the life story of various people by way of an example.

It’s a fine structure but, wow, the ratio of words to ideas is way out of whack.

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Never split the difference

If I took this book to heart, I should try to convince you to read it.

I’ll be honest, I wasn’t sure I’d like this book, and I mainly took it out of the library so I could make the joke in the first paragraph (and others like it). I mean, negotiation isn’t my job. I’m not, like the author, a hostage negotiator. I’m not even in sales. The key, of course, is that we all have to negotiate from time to time. While I may not often have to negotiate money in my day job, I do have to agree on the scope of work. This is a form of negotiation. We all have to buy stuff or hire someone to deal with jobs around the house.

What I’m saying is this book won me around. Something that deals with “human factors” can never be a full instruction guide, but in ten chapters, from “mirroring” to trying to figure out those “unknown unknowns” Voss walks you through the whole process. The examples are varied, from sales to hostage negotiation, some more relatable than others, but they all serve their purpose.

Some areas you’ll have seen before. I’ve come across the suggestion to “mirror” previously But even in those cases, there are new suggestions or contexts to consider.

I guess the ultimate test is whether I’ll actually use the suggestions. Some will undoubtedly take some nerve, but I suspect most people will get something out it. I’m not sure I’m going full FBI the next time the need arises, but I absolutely intend to use some of the ideas around how best to ask questions and guiding people towards the correct — your — answer.

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Guns, Germs and Steel

Jared Diamond’s door-stop of a book has been on my to-read list for quite some time. Maybe not quite since it was released over twenty years ago but probably not far from it.

The gist is pretty much there in the title: in the last 13,000 years, the most successful societies used guns, germs and steel to conquer others. Why, for example, was it Europeans who had world-wide empires rather than Africans or Americans or Chinese?

The ideas are laid out in the first few chapters and the rest are used to justify it.

In that sense it’s a very academic work. It’s very, very thorough, perhaps too thorough for a “pop science” book. It could have been half the length without losing any significant ideas.

Like much academic text, the writing could have been better; there were quite a few awkward sentences. But it was clear and the anecdotes livened it up, meaning it wasn’t just a very long paper.

I was aware that some sentences made me cringe a little. I wondered if it had dated badly or just that it’s difficult to write about race without sounding at least a little politically incorrect. Worrying that I’m too PC, I’m practically a liberal caricature.

Having said that, I did enjoy it and I’m glad I finished it. There’s some thought-provoking ideas and answers to questions you maybe didn’t even consider previously and, ultimately, that’s why I read these kinds of book. But I think my next read will be a lighter, fiction book!

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Reading 2018

It’s been an interesting year. Half way through 2018 I started working from home basically full time. While that may not sound like it’s relevant, my time on the Tube was my “reading time.”

What I’m saying is: I didn’t reach my twelve book target this year.

I need to do better, allow myself to carve out some dedicated time as I did for exercise. Looking back over my list, I also want to read more fiction. I enjoy novels too much to only read one in a year!

You can read my full thoughts on my reading material by looking through the “Reading2018” tag, but if you want a theme drawing them together it might be “disappointment.” While pretty diverse — covering politics, persuasion and management — many of them didn’t quite live up to expectations.

On the other hand, What if… might be the best pop-science book I’ve read in a while and, in these turbulent times, Factfulness really is an important book. (I generally don’t like that term, so the fact I’m not using it ironically does mean something!)

Even without the library and new acquisitions, I already have a dozen unread books lined up for 2019. Let’s do this!

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Factfulness

I didn’t mean to immediately buy Hans Rosling’s “Factfulness“. I saw it in a “recommended reads” list (both Bill Gates and Barak Obama suggested it, if I remember correctly), thought it sounded interesting and went to Amazon to add it to my wish list. Fat fingers meant that I tapped the “buy” button instead.

Anyway. As an antidote to all the bad news around at the moment, I decided to read it right away. The narrative that the world is getting worse by many measures, this book argues, is false. I want to believe that we’re progressing but the pictures on TV of Trump and Brexit, famine and war make it hard to accept.

It starts with a questionnaire and, without wishing to steal the book’s thunder, most people will do incredibly badly at it. Worse, in fact, than merely picking answers at random, or “the chimps” as the book calls it.

I’d like to think that I’m better informed than many, if not than the general public than some chimps, but I still did badly!

The book continues with a list of errors that we all make, examples of them and how to spot and avoid them in the future. It sounds dry but it isn’t. Hans Rosling is humble, keen to draw attention both to where he made mistakes and where he made a difference. If anything, his modesty often sounds misplaced. I think it’s fair to say that he had more achievements than failures.

“I don’t tell you not to worry. I tell you to worry about the right things.”

The curse of this book, if there is one, is that we all think we’re well informed and that we don’t need to read it. The numbers show that we’re wrong. I hope that doesn’t make it the least read, most important book I’ve picked this year!