If I took this book to heart, I should try to convince you to read it.

I’ll be honest, I wasn’t sure I’d like this book, and I mainly took it out of the library so I could make the joke in the first paragraph (and others like it). I mean, negotiation isn’t my job. I’m not, like the author, a hostage negotiator. I’m not even in sales. The key, of course, is that we all have to negotiate from time to time. While I may not often have to negotiate money in my day job, I do have to agree on the scope of work. This is a form of negotiation. We all have to buy stuff or hire someone to deal with jobs around the house.

What I’m saying is this book won me around. Something that deals with “human factors” can never be a full instruction guide, but in ten chapters, from “mirroring” to trying to figure out those “unknown unknowns” Voss walks you through the whole process. The examples are varied, from sales to hostage negotiation, some more relatable than others, but they all serve their purpose.

Some areas you’ll have seen before. I’ve come across the suggestion to “mirror” previously But even in those cases, there are new suggestions or contexts to consider.

I guess the ultimate test is whether I’ll actually use the suggestions. Some will undoubtedly take some nerve, but I suspect most people will get something out it. I’m not sure I’m going full FBI the next time the need arises, but I absolutely intend to use some of the ideas around how best to ask questions and guiding people towards the correct — your — answer.