Here’s something I’ve seen a few times recently: a startup issues a patch for a critical issue seen by one of their large customers. The “enterprise,” however, takes a week to install and test it. Clearly, the startup concludes, if it takes a week to try a patch it can’t be that urgent or the staff are dumb, or, quite likely, both.
Separately, we all know that a big difference between a startup and an enterprise is process. So why do people suddenly get angry and start to lack empathy when that difference is exposed?