Mismatched

Here’s something I’ve seen a few times recently: a startup issues a patch for a critical issue seen by one of their large customers. The “enterprise,” however, takes a week to install and test it. Clearly, the startup concludes, if it takes a week to try a patch it can’t be that urgent or the staff are dumb, or, quite likely, both.

Separately, we all know that a big difference between a startup and an enterprise is process. So why do people suddenly get angry and start to lack empathy when that difference is exposed?

What we saw in the first paragraph is normal in big companies where you can’t just promote changes into UAT, much less production. It doesn’t matter how loudly you shout at their operations team, it’s not going to make any difference. Maybe the process requires writing test logs and rollback plans. Perhaps it has to be deployed and run in the pre-production environment first. It likely needs sign-off by the QA and security teams. With the best will in the world, this just can’t be done in a few hours, no matter how critical the issue is. Who is to say that the patch isn’t worse than the problem it’s trying to fix?

The difference is frustrating, but don’t mistake tedious process with a lack of urgency or incompetence. Circumventing process can take longer than following it and your client probably knows that. If nothing else, these people might lose their jobs by not following the right process!

Work with it, understand their constraints. This isn’t the time to lose that empathy. It would help if you also had humility and understanding. You know your product but they understand their systems, including how your software interfaces with the other applications they have running in their data centre.

And yes, working with their process is more complex and time-consuming. This is why we charge enterprises more for, ostensibly, the same features.

Bounce

Matthew Syed’s “Bounce” is a pop-science book that I borrowed from the library on a whim. It’s about the the “science of success” and starts with the idea that experts have at least 10 000 hours worth of experience in their field.

It’s… fine. I think I believed the thesis before I started but, while it was easy to read, I’m not sure how much it added.

The third chapter — about deliberate practice — almost had me for a minute, until I realised I’d seen it many times before. You see people at work who claim n years of experience but it doesn’t take long to understand that they just have the same year repeated over and over again; they didn’t grow or learn.

This is also the chapter where I agree with one statement in principle but not in practice. He says that while most of his examples show sportsmen improving their performance, the benefit could also be applied to society as a whole (agree) and that the economic advantage would be shared by everyone (disagree). We’ve seen productivity across countries improve for the last thirty years yet a disproportionate amount of the proceeds have gone to the rich. I’m not sure how we fix that.

He did lose me towards the end. Not that I disagree with where he was going in the last chapters about the reasons behind the success of black athletes1, but I’m not entirely clear that it needed to be in this book. Did he have to hit a word-count? Did he just want to include something he was interested in even though it was only tangentially related to the rest of the book? (Kind of like I did in the last paragraph about inequality.)

Anyway, it was an easy read. I think it reinforced what I already believe but didn’t significantly challenge or ultimately dramatically increase my understanding. Perhaps the 10 000 hours theory has so thoroughly permeated society that this book has been rendered surplus to requirements.


  1. Spoiler alert: it has little to do with their skin colour. ↩︎

Amazon Fire 7″ (9th gen)

A few years ago we got an Amazon Fire tablet and I could almost copy and paste that review for the ninth generation unit.

My biggest complaint this time around is the battery life. It feels like it’s always in need of recharging. Almost everything else from last time is improved. It’s slightly smaller. The build quality is much better. It’s faster.

Having said that it’s still no iPad. While faster it still feels sluggish compared with Apple’s tablet, the screen is a lot worse and the software library is laughable by comparison. But, as before, it’s also a tenth of the price. As an almost disposable consumption device, I have few complaints.

Reading 2019

I failed.

By half a book! I missed my goal of twelve books in 2019 by a few hundred pages1.

In my defence, “Guns, Germs and Steel” is very long but the real culprit (like the previous year) is my lack of a commute. Not that I’m sick of working from home yet but that was my reading time and now I just don’t have a time that I consistently set aside.

Still, eleven books isn’t bad when you consider all the other material I was reading too. (Might be better for my mental health if I dial it down on Brexit news!) In 2019 there was a better mix of fiction and non-fiction, too, so, while I didn’t reach my target, it worked out pretty well anyway.

I’ve set the same target of twelve books for 2020. Let’s see how that goes.


  1. Depending on how you count them. I read a few technical books (“Scala Cookbook,” “Deploying to OpenShift“) among others but somewhat arbitrarily I’ve not included those in the tally. ↩︎

Two Brothers

It’s been fascinating watching Ben Elton grow as a writer. I read his first book, Stark, when it first came out. It was political and funny, as you might expect for a stand up comedian. It wasn’t terribly well written, though.

Next came Gridlocked, which was better written but not as funny.

I’d argue that he finally hit his stride with Popcorn, which was a real page-turner, with structure and humour and it was well written.

Two Brothers dispenses with the humour almost entirely, but keeps the drama and everything he’s learned about story writing. The rise of the Nazis provides a familiar structure but the believable characters and unpredictable twists are what makes it work.

His first couple of books may have had me close to tears of laughter. This one has emotion and I was on the verge of very different tears. I say this without hyperbole.

Overall, highly recommended.

Photography, opinions and other random ramblings by Stephen Darlington