Introduction
I work in the IT services industry. What this means is that I work for various clients using my technical skills to solve their problems.
One thing that no-one mentions while you’re at university, planning to go into this industry, is that most of the problems you come across are not technical in nature. Problems with computers are usually fairly tractable and can be solved, even if not elegantly, by anyone who is interested enough to have a go. It’s the other, people problems that are tricky.