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‘Useless’ Is A Loaded Word – "In almost any life situation where you need to get something out of another person, being a dick is never the right method to go about it. Using loaded words like ‘useless’ or ‘worthless’ is being a dick. We will listen to your feedback and thank you for it, but unless it is some urgent issue that will affect every user, it’s most likely getting shoved to the bottom of the pile in favor of doing things to make the friendly customers happy."