Humane Recruitment

There are many ways that recruitment is broken for both candidates and potential employers, but this time I want to focus on one aspect that I experienced recently as a candidate: how companies and recruiters don’t treat prospective hires with respect. I’ve changed jobs a few times over the years and some of the ways that I’ve been (mis)treated in the last year surprised even me.

Let’s start with something that I’m sure we’ve all experienced: not getting a response back from an initial application.

“We get so many applications that we’re unable to respond to each one individually.” I totally accept that this happens. It sucks and I don’t believe them. Writing a single, bulk email to every candidate saying “Thanks but no thanks” would be better than getting nothing.

It is appalling, but I was prepared for it.

What I was not prepared for was getting the cold shoulder after an interview.

One company I had three interviews with and spent the best part of a day on an exercise they set and got no response for two months afterwards, even after prompting several times. By “no response” I mean literally nothing. Not a call, not a “we’re still considering options.” They were seemingly ignoring my messages. I’m not even sure that I would have had any response had I not kept bugging them.

I assume they found another, marginally preferable candidate but took a long time to convince them to take the job. Did they think I’d wait? (Reminds me of this piece.) Did they think I’d be flattered to be second? Given the cost of a bad hire, when I’ve been recruiting, a “maybe” is always effectively a “no.”

Is this how the recruiters would like to be treated? Even if there are really so many qualified candidates that you can treat people like this, should you? These companies treat you as a commodity. I’ll come back to why this is a mistake.

A quick aside: I’m using the words “recruiter” and “company” more or less interchangeably. I’ve seen the behaviour I’m talking about here both from recruitment companies and internal “talent acquisition” teams.

Even when I wasn’t completely ignored I didn’t feel that I was treated like a human. For example, another interview appeared to go well, at the end the hiring manager said “We’ll get you in for your next interview soon.” The next day I got an automated “no thanks” message, addressed to “Dear candidate.”

Both parts of that feel like a failure. Why tell me good news if there was the possibility of bad? Is it passive-aggressive? Was it just as simple as he didn’t want to give me bad news in person? Why not just say “We’ll get back to you soon”? Similarly, the automated message just felt like cowardice. I don’t expect long and chatty. I’d like to see a reason, but don’t expect it (The reason I don’t expect it is another rant.). But after meeting someone, investing some time into a relationship, I don’t think it’s unreasonable to expect something more personal than a form message.

How do I know it was a form message? I’d had exactly the same message – the same wording, the same punctuation, the same title and job description of the source – from another company using the same recruitment website.

There are two other variations that I want to mention. First, the rejection because of a missing skill that wasn’t mentioned in the job description. And, closely related, a rejection because of a missing skill you never claimed to have. Both, again, show a lack of respect for the candidates time.

I’ve pitched this all from the candidates perspective so far, but it’s bad for this hiring company, too.

Many of these examples are a waste of time for the people conducting the interviews as well as the candidates. And you know the old adage: time is money. A few minutes reading a CV / resume would show that a particular skill is “missing.” If everything else looked good, a quick phone screen would confirm.

But it’s worse than just the immediate effects. It’s also a reputational risk.

When I sat on the other side of the table, I always wanted to portray the company I worked for in a positive light. Just because you don’t get a job doesn’t mean you should end up disliking the company. Almost by definition, we work in the same industry. I may end up in a position where I could recommend your product. Or you. Why give me a reason to find your competitors or communicate your products your flaws? (One project I worked on at an earlier job, I found we won the work because we were nicer people to deal with. Sometimes it doesn’t take much to tip the balance.)

I recognise that I won’t be a good fit for every job I apply for, for a whole host of reasons, both mine and theirs. And I know that recruitment is an expensive and error prone process, but doing it badly could actually take more time and alienate people that you should been keeping on your side. Why not do it right?